Services

MOSL’s services are grouped into the core areas of the Market Services Framework. These services have been developed based on the existing set of services building on MOSL’s obligations as market operator.

With four years of experience operating the market, these have been revised to better reflect the role we play in the market and the services we provide to our members and wider stakeholders. They also take account of our role in building resilience in the wider water sector, as part of our purpose, vision and strategy.

Market Operations

Information on settlement, credit arrangements and the disputes process.

Learn more

Market Assurance

MOSL activities and information to help measure and improve trading party performance.

Learn more

Governance and Support

Information on how we goven the support the market, including our market continuity activities.

Learn more

Market Improvements

Our programmes and projects that help improve the water retail market, including the Bilateral Transactions Programme.

Learn more

Training and Guidance

Good practice guides, webinars and slide packs to assist in market activities.

Learn more

Market Charges

Information on charge SLA's, invoicing timetables and unpaid balances from trading parties.

Learn more

Additional Services

A list of additional and market service offerings and their prices.

Learn more

Performance

We are committed to publishing our performance against these services on a quarterly basis and will present them openly and transparently.

Keep up to date

Receive the most relevant and up-to-date communications from MOSL by signing up to our mailing list.