RWG Complaints Good Practice Guide
Information Type
Documents
Published
19th February 2021
Version
1.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
9th September 2020
Version
12.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
9th September 2020
Version
12.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
26th August 2020
Version
11.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
26th August 2020
Version
11.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
14th May 2020
Version
10.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
14th May 2020
Version
10.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
8th April 2020
Version
9.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
8th April 2020
Version
9.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
31st March 2020
Version
8.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
31st March 2020
Version
8.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
26th July 2019
Version
7.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
26th July 2019
Version
7.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
1st April 2019
Version
6.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
1st April 2019
Version
6.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
28th September 2018
Version
5.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
28th September 2018
Version
5.0
Retailer Wholesaler Group
Information Type
Web Page
The Retailer Wholesaler Group (RWG) is a trading party led group that covers the Operational terms and is made up of retailer, wholesalers, MOSL, CCWater and Ofwat. Their aim is to tackle the big market issues and make changes/share good practice to improve overall customer service in the market. The RWG is jointly chaired by a Retailer and Wholesaler representative (12 month term of office) Any good practice documents produced by the RWG will be reviewed by the chairpersons within six months of its issue. All guides can be found below.
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
3rd March 2018
Version
4.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
3rd March 2018
Version
4.0
Accredited Entities
Information Type
Web Page
Trade Effluent Issues Committee
Information Type
Web Page
The purpose of the Trade Effluent Issues Committee is to offer expertise to the Panel on matters relating to Trade Effluent as defined in CSD 0206 (Trade Effluent Process), Part G of the Operational Terms and wider legislation relating to Trade Effluent.
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
1st December 2017
Version
3.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
1st December 2017
Version
3.0
Trade Effluent Issues Committee - Panel Committees
Information Type
Web Page
Market Arrangements Code - (clean)
Information Type
Documents
Published
17th July 2017
Version
2.0
Market Arrangements Code - (tracked)
Information Type
Documents
Published
17th July 2017
Version
2.0
Annex I - process diagrams - (tracked)
Information Type
Documents
Published
3rd July 2017
Version
2.0
Annex I - process diagrams - (clean)
Information Type
Documents
Published
3rd July 2017
Version
2.0
WRC Part 3 Operational Terms - (tracked)
Information Type
Documents
Published
3rd July 2017
Version
2.0
WRC Part 3 Operational Terms - (clean)
Information Type
Documents
Published
3rd July 2017
Version
2.0
WRC Part 1 Objectives, Definitions and Principles - (clean)
Information Type
Documents
Published
3rd July 2017
Version
2.0
WRC Part 1 Objectives, Definitions and Principles - (tracked)
Information Type
Documents
Published
3rd July 2017
Version
2.0
Business Solution Assessment (Re-assurance)
Information Type
Documents
Published
6th April 2017
Version
1.0
Self-Certification Declaration (Re-assurance)
Information Type
Documents
Published
6th April 2017
Version
1.0
Market Re-assurance Information Return
Information Type
Documents
Published
6th April 2017
Version
1.0
Self-Certification Declaration
Information Type
Documents
Published
6th April 2017
Version
2.0
Business Solution Assessment
Information Type
Documents
Published
6th April 2017
Version
2.0
Statutory Queries - Service Description
Information Type
Documents
Published
5th April 2017
Version
3.0
Annex I - process diagrams - (tracked)
Information Type
Documents
Published
1st April 2017
Version
1.0
Annex I - process diagrams - (clean)
Information Type
Documents
Published
1st April 2017
Version
1.0
CSD 0102 - (clean)
Information Type
Documents
Published
1st April 2017
Version
1.0
CSD 0002 - (clean)
Information Type
Documents
Published
1st April 2017
Version
1.0
CSD 0002 - (tracked)
Information Type
Documents
Published
1st April 2017
Version
1.0
Market performance framework 2017/18
Information Type
Documents
Published
31st March 2017
Version
310317
Network Capital Works
Information Type
Web Page
CPW018 - Unsecured Credit Allowance
Information Type
Documents
Published
29th March 2017
Version
2.0
Meter Network
Information Type
Web Page
Performance Report Guidance
Information Type
Documents
Published
25th March 2017
Version
170215
Codes Training Slides
Information Type
Documents
Published
24th March 2017
Version
1.3