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RWG Bilateral Form Good Practice Guide

Information Type

Documents

Published

20th June 2019

Version

1.0

Unplanned Events Good Practice Guide

Information Type

Documents

Published

5th June 2020

Version

1.0

Planned Activities Good Practice Guide

Information Type

Documents

Published

5th June 2020

Version

1.0

Return to Sewer Allowance Good Practice Guide

Information Type

Documents

Published

1st October 2019

Version

1.0

RWG Leakage Good Practice Guide

Information Type

Documents

Published

1st October 2019

Version

2.0

Data Logging Good Practice Guide

Information Type

Documents

Published

1st October 2019

Version

1.0

RWG Unplanned Events Good Practice Guide

Information Type

Documents

Published

7th August 2018

Version

1.0

RWG Disconnection for Non-Payment Good Practice Guide

Information Type

Documents

Published

30th July 2018

Version

3.0

Wholesaler Gap and Vacant Schemes - October 2020 Update

Information Type

Documents

Published

20th July 2020

Version

1.0

RWG Meter Reading Services - Retailer Information

Information Type

Documents

Published

7th May 2019

Version

1.0

Applicant Information Return

Information Type

Documents

Published

6th April 2017

Version

2.0

Acceptable Use Policy

Information Type

Documents

Published

24th March 2017

Version

1.0

MOSL General Meeting 2019 Minutes

Information Type

Documents

Published

1st March 2020

Version

1.0

CMOS 2.3 release note for Production

Information Type

Documents

Published

25th March 2017

Version

5.0

CMOS 2.3 drop 2 Release Note

Information Type

Documents

Published

24th March 2017

Version

4.0

Empowering a market - effective and efficient self governance

Information Type

News Article

Published

25th August 2020

On the day Jim Keohane chairs his final Panel Meeting, MOSL's Market Design Director, Adam Richardson, reflects on how the Panel are working to empower the water retail market through effective and efficient self governance.

Retailer Wholesaler Group

Information Type

Web Page

The Retailer Wholesaler Group (RWG) is a trading party led group that covers the Operational terms and is made up of retailer, wholesalers, MOSL, CCWater and Ofwat. Their aim is to tackle the big market issues and make changes/share good practice to improve overall customer service in the market. The RWG is jointly chaired by a Retailer and Wholesaler representative (12 month term of office)  Any good practice documents produced by the RWG will be reviewed by the chairpersons within six months of its issue.  All guides can be found below.  

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