The competitive water market opened in England on 1 April 2017. The Panel is the senior industry group that oversees the operation and evolution of the water market.
Licensed water wholesalers and retailers can influence how the market evolves in the future via the Code Panel.
The introduction of competition in water and wastewater retail services aims to increase efficiency, drive down prices and improve customer service.
The Panel supports these goals by providing independent strategic governance of the market. It keeps the market codes under review, making sure that they are operating effectively and that they evolve in a way that:
· Improves the efficiency and effectiveness of the market
· Promotes competition
· Benefits end customers
· Makes regulatory intervention a last resort
The Panel is made up of elected members from wholesale and retail water companies, plus three independent (non-water industry) members appointed by MOSL.
Members are obliged to be impartial and act in the best interests of the market and all participants. They are not there to represent the interests of a particular person or organisation.
In addition to members of the Panel, a number of other people may attend and speak but not vote at the meetings, including the CEO of MOSL, Ofwat and the Water Industry Commission for Scotland.
- Trisha McAuley OBE - Chair of the Panel (Independent)
- Adam Richardson - Panel Secretary (MOSL)
- Trevor Nelson - Unassociated Retailer Panel Member (Business Stream)
- Nicola Smith - Unassociated Retailer Panel Member (Clear Business Water)
- Claire Yeates – Unassociated Panel Member (Waterscan)
- Mark Holloway - Wholesaler Panel Member (Thames Water)
- Martin Mavin – Wholesaler Panel Member (Northumbrian Water)
- Michael Rathbone - Wholesaler Panel Member (Severn Trent Water)
- Helyn Mensah - Independent Panel Member (Independent Consultant)
- Elsa Wye - Independent Panel Member (Independent Consultant)
- Pamela Taylor - Independent Panel Member (Independent Consultant)
- Mike Keil – Customer Representative Panel Member
- Dan Mason – Affiliated Panel Member (Ofwat)
- Sarah McMath – Affiliated Panel Member (MOSL)
- Richard Barton – Associated Retailer Panel Member (Pennon Water Services)
- Fallon Wilkinson – Associated Retailer Panel Member
- Charlotte Glass – Associated Retailer Panel Member
Supported by MOSL, the Panel’s primary functions are to:
· Oversee code changes and make recommendations to Ofwat on any changes that may be required
· Review and provide advice on market audit reports, market performance, market entry assurance and reassurance and trading disputes
· Consider and input into the market operator’s budget and charges.
The Panel has separate committees to deal with trading disputes, market performance and market incident management planning. All activity by the Panel and its committees is reported to Ofwat.
Prior to the Panel being formed, the Interim Codes Panel (ICP) performed in a capacity similar to the Panel.
For more information, download the Panel Terms of Reference. Please note this is a working draft, and will be kept under review by the Panel.
The Panel meets on a monthly basis. Dates, agendas, minutes and papers are available in the table below.
The Panel examined its strategic priorities in a series of workshops during 2019. Further information can be found in the 2019 Panel Plan document.
In December 2020, the Panel re-confirmed its strategic priorities and areas of focus in its response to the MOSL business plan.
In this December 2020 response, the Panel re-framed its priority outcomes under five headings:
- Customer led benefits
- Efficiency and Effectiveness
- Simplicity and Accessibility
- Good governance and working practice
To deliver against these priorities, the Panel supports the following areas of focus:
- Efficient market governance and an effective Panel that focuses on customer outcomes when assessing change.
- Codes which are easily navigable and accessible to Trading Parties and easy for market entrants to understand.
- Bilateral arrangements that are consistent and efficient and no longer a cause of friction.
- Metering arrangements that are efficient and effective and support robust market data and good customer outcomes.
- A performance framework that drives efficient and effective outcomes for customers and processes create the right data to deliver benefits to the market and customers.
- Market systems which are robust, scalable and support ongoing evolution and efficient change in the market.
If you would like to contact the Panel or Panel Secretary, please email firstname.lastname@example.org.
In 2020/21, under the market governance review, we commissioned an independent review of Panel effectiveness. The work was undertaken by Satori Board Review and has included consultation with trading parties on the performance of the Panel and industry governance. The findings of the review were reported to the Panel in January and will inform the way forward for the implementation of improvements through 2021/22.
|Meeting 62||14 December 2021|
|Meeting 61||30 November 2021|
|Meeting 60||26 October 2021|
|Meeting 59||28 September 2021|
|Meeting 58||31 August 2021|
|Meeting 57||20 July 2021|
|Meeting 56||29 June 2021|
|Meeting 55||25 May 2021|
|Meeting 54||27 April 2021|
|Meeting 53||30 March 2021|
|Meeting 52a||04 March 2021|
|Meeting 52||23 February 2021||Download||Download||Download|
|Meeting 51||26 January 2021||Download||Download||Download||Download|
|Meeting 50||15 December 2020||Download||Download||Download||Download|
|Meeting 49a||02 December 2020||Download||Download||Download||Download|
|Meeting 49||24 November 2020||Download||Download||Download||Download|
|Meeting 48a||23 November 2020|
|Meeting 48||27 October 2020||Download||Download||Download||Download|
|Meeting 47a||21 October 2020||Download||Download||Download||Download|
|Meeting 47||29 September 2020||Download||Download||Download||Download|
|Meeting 46||25 August 2020||Download||Download||Download||Download|
|Meeting 45b||30 July 2020||Download||Download||Download|
|Meeting 45a||28 July 2020||Download||Download||Download||Download|
|Meeting 45||21 July 2020||Download||Download||Download||Download|
|Meeting 44||30 June 2020||Download||Download||Download||Download|
|Meeting 43a||15 June 2020||Download||Download||Download||Download|
|Meeting 43||26 May 2020||Download||Download||Download||Download|
|Meeting 42||28 April 2020||Download||Download||Download||Download|
|Meeting 41b||27 April 2020||Download|
|Meeting 41a||15 April 2020||Download||Download||Download||Download|
|Meeting 41||31 March 2020||Download||Download||Download||Download|
|Meeting 40c||27 March 2020||Download||Download||Download||Download|
|Meeting 40b||20 March 2020||Download||Download||Download||Download|
|Meeting 40||25 February 2020||Download||Download||Download||Download|
|Meeting 39||28 January 2020||Download||Download||Download||Download|
|Meeting 38||10 December 2019||Download||Download||Download||Download|
|Meeting 37||26 November 2019||Download||Download||Download||Download|
|Meeting 36||29 October 2019||Download||Download||Download||Download|
|Meeting 35||24 September 2019||Download||Download||Download||Download|
|Meeting 34||27 August 2019||Download||Download||Download||Download|
|Meeting 33||23 July 2019||Download||Download||Download||Download|
|Meeting 32||25 June 2019||Download||Download||Download||Download|
|Meeting 31||28 May 2019||Download||Download||Download||Download|
|Meeting 30||30 April 2019||Download||Download||Download||Download|
|Meeting 29||26 March 2019||Download||Download||Download||Download|
|Meeting 28||26 February 2019||Download||Download||Download||Download|
|Meeting 27||29 January 2019||Download||Download||Download||Download|
|Meeting 26a||16 January 2019||Download||Download||Download||Download|
|Meeting 26||18 December 2018||Download||Download||Download||Download|
|Meeting 25||27 November 2018||Download||Download||Download||Download|
|Meeting 24||30 October 2018||Download||Download||Download||Download|
|Meeting 23||25 September 2018||Download||Download||Download||Download|
|Meeting 22||28 August 2018||Download||Download||Download||Download|
|Meeting 21a||17 August 2018||Download||Download||Download||Download|
|Meeting 21||24 July 2018||Download||Download||Download||Download|
|Meeting 20a||16 July 2018||Download||Download||Download||Download|
|Meeting 20||26 June 2018||Download||Download||Download||Download|
|Meeting 19||29 May 2018||Download||Download||Download||Download|
|Meeting 18||24 April 2018||Download||Download||Download||Download|
|Meeting 17||27 March 2018||Download||Download||Download||Download|
|Meeting 16||27 February 2018||Download||Download||Download||Download|
|Meeting 15||30 January 2018||Download||Download||Download||Download|
|Meeting 14||12 December 2017||Download||Download||Download||Download|
|Meeting 13a||11 December 2017|
|Meeting 13||28 November 2017||Download||Download||Download||Download|
|Meeting 12a||21 November 2017||Download||Download||Download|
|Meeting 12||31 October 2017||Download||Download||Download||Download|
|Meeting 11||26 September 2017||Download||Download||Download||Download|
|Meeting 10||7 September 2017||Download||Download||Download|
|Meeting 09||23 August 2017||Download||Download||Download||Download|
|Meeting 08||25 July 2017||Download||Download||Download||Download|
|Meeting 07a||10 July 2017||Download|
|Meeting 07||27 June 2017||Download||Download||Download||Download|
|Meeting 06||30 May 2017||Download||Download||Download||Download|
|Meeting 05||4 May 2017||Download||Download||Download||Download|
|Meeting 04||12 April 2017||Download||Download||Download||Download|
|Meeting 03||28 March 2017||Download||Download||Download||Download|
|Meeting 02||15 March 2017||Download||Download||Download||Download|
|Meeting 01||28 February 2017||Download|