The competitive water market opened in England on 1 April 2017. The Panel is the senior industry group that oversees the operation and evolution of the water market.

Licensed water wholesalers and retailers can influence how the market evolves in the future via the Code Panel.

The introduction of competition in water and wastewater retail services aims to increase efficiency, drive down prices and improve customer service.

The Panel supports these goals by providing independent strategic governance of the market. It keeps the market codes under review, making sure that they are operating effectively and that they evolve in a way that:

· Improves the efficiency and effectiveness of the market

· Promotes competition

· Benefits end customers

· Makes regulatory intervention a last resort

The Panel is made up of elected members from wholesale and retail water companies, plus three independent (non-water industry) members appointed by MOSL.

Members are obliged to be impartial and act in the best interests of the market and all participants. They are not there to represent the interests of a particular person or organisation.

In addition to members of the Panel, a number of other people may attend and speak but not vote at the meetings, including the CEO of MOSL, Ofwat and the Water Industry Commission for Scotland.

Panel Membership

  • Trisha McAuley OBE -  Chair of the Panel (Independent)  
  • Adam Richardson - Panel Secretary (MOSL)
  • Trevor Nelson - Unassociated Retailer Panel Member  (Business Stream)
  • Nicola Smith - Unassociated Retailer Panel Member (Clear Business Water)
  • Claire Yeates – Unassociated Panel Member (Waterscan)
  • Mark Holloway - Wholesaler Panel Member (Thames Water)
  • Martin Mavin – Wholesaler Panel Member (Northumbrian Water)
  • Michael Rathbone - Wholesaler Panel Member (Severn Trent Water)
  • Helyn Mensah - Independent Panel Member (Independent Consultant)
  • Elsa Wye - Independent Panel Member (Independent Consultant)
  • Pamela Taylor - Independent Panel Member (Independent Consultant)
  • Mike Keil – Customer Representative Panel Member
  • Dan Mason – Affiliated Panel Member (Ofwat)
  • Sarah McMath – Affiliated Panel Member (MOSL)
  • Michelle Burns – Associated Retailer Panel Member (Water Plus)
  • Richard Barton – Associated Retailer Panel Member (Pennon Water Services)

 

Supported by MOSL, the Panel’s primary functions are to:

· Oversee code changes and make recommendations to Ofwat on any changes that may be required

· Review and provide advice on market audit reports, market performance, market entry assurance and reassurance and trading disputes

· Consider and input into the market operator’s budget and charges.

The Panel has separate committees to deal with trading disputes, market performance and market incident management planning. All activity by the Panel and its committees is reported to Ofwat.

Prior to the Panel being formed, the Interim Codes Panel (ICP) performed in a capacity similar to the Panel.

For more information, download the Panel Terms of Reference. Please note this is a working draft, and will be kept under review by the Panel.

The Panel meets on a monthly basis. Dates, agendas, minutes and papers are available in the table below.

The Panel examined its strategic priorities in a series of workshops during 2019.  It  has identified the following five new strategic workstreams:

  • Data and Systems
  • Customer Engagement
  • Strategy
  • Code Review
  • Enabling Innovation

These new strategic priorities will begin as existing workstreams come to an end and subject to MOSL resourcing .

Further information can be found in the Panel Plan document.

If you would like to contact the Panel or Panel Secretary, please email panel.secretariat@mosl.co.uk.

Meeting Date Agenda Headline Minutes Papers
Meeting 62 14 December 2021        
Meeting 61 30 November 2021        
Meeting 60 26 October 2021        
Meeting 59 28 September 2021        
Meeting 58 31 August 2021        
Meeting 57 20 July 2021        
Meeting 56 29 June 2021        
Meeting 55 25 May 2021        
Meeting 54 27 April 2021        
Meeting 53 30 March 2021        
Meeting 52 23 February 2021        
Meeting 51 26 January 2021        
Meeting 50 15 December 2020        
Meeting 49 24 November 2020        
Meeting 48a 23 November 2020        
Meeting 48 27 October 2020        
Meeting 47 29 September 2020        
Meeting 46 25 August 2020 Download Download   Download
Meeting 45b 30 July 2020 Download Download Download  
Meeting 45a 28 July 2020 Download Download Download Download
Meeting 45 21 July 2020 Download Download Download Download
Meeting 44 30 June 2020 Download Download Download Download
Meeting 43a 15 June 2020 Download Download Download Download
Meeting 43 26 May 2020 Download Download Download Download
Meeting 42 28 April 2020 Download Download Download Download
Meeting 41b 27 April 2020 Download      
Meeting 41a 15 April 2020 Download Download Download Download
Meeting 41 31 March 2020 Download Download Download Download
Meeting 40c 27 March 2020 Download Download Download Download
Meeting 40b 20 March 2020 Download Download Download Download
Meeting 40 25 February 2020 Download Download Download Download
Meeting 39 28 January 2020 Download Download Download Download
Meeting 38 10 December 2019 Download Download Download Download
Meeting 37 26 November 2019 Download Download Download Download
Meeting 36 29 October 2019 Download Download Download Download
Meeting 35 24 September 2019 Download Download Download Download
Meeting 34 27 August 2019 Download Download Download Download
Meeting 33 23 July 2019 Download Download Download Download
Meeting 32 25 June 2019 Download Download Download Download
Meeting 31 28 May 2019 Download Download Download Download
Meeting 30 30 April 2019 Download Download Download Download
Meeting 29 26 March 2019 Download Download Download Download
Meeting 28 26 February 2019 Download Download Download Download
Meeting 27 29 January 2019 Download Download Download Download
Meeting 26a 16 January 2019 Download Download Download Download
Meeting 26 18 December 2018 Download Download Download Download
Meeting 25 27 November 2018 Download Download Download Download
Meeting 24 30 October 2018 Download Download Download Download
Meeting 23 25 September 2018 Download Download Download Download
Meeting 22 28 August 2018 Download Download Download Download
Meeting 21a 17 August 2018 Download Download Download Download
Meeting 21 24 July 2018 Download Download Download Download
Meeting 20a 16 July 2018 Download Download Download Download
Meeting 20 26 June 2018 Download Download Download Download
Meeting 19 29 May 2018 Download Download Download Download
Meeting 18 24 April 2018 Download Download Download Download
Meeting 17 27 March 2018 Download Download Download Download
Meeting 16 27 February 2018 Download Download Download Download
Meeting 15 30 January 2018 Download Download Download Download
Meeting 14 12 December 2017 Download Download Download Download
Meeting 13a 11 December 2017        
Meeting 13 28 November 2017 Download Download Download Download
Meeting 12a 21 November 2017 Download   Download Download
Meeting 12 31 October 2017 Download Download Download Download
Meeting 11 26 September 2017 Download Download Download Download
Meeting 10 7 September 2017 Download   Download Download
Meeting 09 23 August 2017 Download Download Download Download
Meeting 08 25 July 2017 Download Download Download Download
Meeting 07a 10 July 2017     Download  
Meeting 07 27 June 2017 Download Download Download Download
Meeting 06 30 May 2017 Download Download Download Download
Meeting 05 4 May 2017 Download Download Download Download
Meeting 04 12 April 2017 Download Download Download Download
Meeting 03 28 March 2017 Download Download Download Download
Meeting 02 15 March 2017 Download Download Download Download
Meeting 01 28 February 2017     Download  

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