MOSL responds to CCW's draft three-year strategy

MOSL has published its response to CCW's three-year draft strategy. The strategy outlines its priorities and four main campaigns that will "shape CCW's work over the next three years and help [it] to achieve [its] ultimate goal - Securing a fair deal for water consumers, now and in the future".

 Our open response focuses on the areas we believe MOSL and the non-household market can play a role in supporting "climate resilient water and sewerage services for present and future customers". We feel the aims and objective outlined in the strategy closely align with our purpose of "advancing simple and effective water markets to unlock value and choice for customers".

One area we would welcome CCW to expand on / strengthen would be specific engagement with non-household customers around water efficiency and ensuring their views are represented in water companies next business plans. We also think the strategy and the outcomes it aims to achieve would benefit from more specific targets in relation to business customer engagement and service.

We fully support CCW’s strategic campaigns and will continue working closely with the consumer body to understand the needs and experiences of business customers particularly as the impact of Covid-19 continues to be felt across the sector.