Today we have published MOSL's second Market Performance Operating Plan (MPOP), which sets out a focused and ambitious plan for market improvement in 2019/20.
As we move into the third year of the market, we are committed to accelerating both the pace and impact of planned improvement initiatives. The MPOP provides the framework within which this accelerated improvement can be achieved, by focusing on two primary objectives:
• To deliver improved customer outcomes
• To deliver improved trading party performance and accountability.
The MPOP will also sit alongside a programme of work addressing other key market priorities, including work to improve bilateral interactions between wholesalers and retailers.
To achieve these objectives, the MPOP looks at four key areas determined as requiring the greatest focus in 2019/20:
• Data quality
• Meter reading
• Standards and incentives
• Data access and insight.
Market Performance Director, Steve Arthur, said: “We look forward to working with trading parties and wider stakeholders to build on last year’s achievements and drive improvements at an accelerated pace in what is sure to be another exciting and challenging year for the market.”
If you have any queries regarding the MPOP or any of the improvement work being led by MOSL, please contact firstname.lastname@example.org.