‘Making a difference’ – Sarah McMath interview with Karma Loveday

We are pleased to announce the publication of April’s edition of The Water Report which features an interview with MOSL CEO, Sarah McMath.

Four years on from the opening of the market, the interview focuses of challenging the ‘one-size fits all’ model and ‘what good looks like’ for the maturing water retail market.

Following on from her recently published Thought Leadership blog, Sarah explores in more detail the three areas – customers, codes and trading parties - where the ‘one size fits all’ approach is driving value out of the market.

She also discusses the independent report MOSL has commissioned to identify appropriate market health indicators; the complexity of the non-household metering landscape; the work MOSL is undertaking to develop more granular understanding of customer consumption through our newly established Data Insight team; and using COVID-19 as a catalyst for market and governance improvements.

The extracted article has been published with permission from The Water Report.

If you have any questions or comments on the article, please email comms@mosl.co.uk.

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