| Title | Summary | Issued |
|---|---|---|
| Process for Managing Data Subject Rights Requests |
This document is a short guide on the new process for managing Data Subject Rights Request (DSRR) where the recipient of the DSRR cannot deal with it without the cooperation of another party. |
17 March 2021 |
| Managing Estimated Consumption using Yearly Volume Estimates |
This document provides guidance on the settlement of actual and estimated consumption, including the use of Yearly Volume Estimates (YVEs) for meters. |
15 February 2021 |
| Managing estimated consumption during periods of reduced consumption associated with Covid-19 |
This document provides information on the principles in using meters’ Yearly Volume Estimates (YVEs) to manage volumes estimated by the Central Systems (CMOS) during periods where sites’ historic consumption cannot be used to forecast future consumption. |
15 February 2021 |
| CPW087 Interim - Guidance on MVI upload of Wholesaler Meter Reads |
This guidance document sets out an interim solution to CPW087: ‘Ability for wholesalers to add meter reads’. The purpose of this guidance document is to give instruction to Wholesalers that have recorded Meter Reads on their supply point IDs (SPIDs), to pass this information onto the Retailer to upload via the Medium Volume Interface (MVI) process. |
29 May 2020 |
| MVI Template Wholesaler Reads |
This template is to be used where wholesalers wish to pass on meter read information, obtained or calculated from their normal operational visits, AMR, Smart Meters or Loggers and loaded onto their own internal systems, to retailers via the Medium Volume Interface (MVI). |
29 May 2020 |
| Vacancy Incentive Scheme Guidance |
This guidance was developed by the Vacancy RWG sub-group to clarify which premises are eligible for incentive payments and to standardise - and therefore increase the efficiency of - bilateral interactions. |
14 May 2020 |
| Trade Effluent Account Setup Guidance |
This document is a short guide to understanding the Water Retail Market Supply Point (SPID) account setups that include Discharge Points (DPIDs). |
24 April 2020 |
| Trade Effluent Miscellaneous Guidance |
This document sets out best practices and workarounds for issues relating to trade effluent. |
24 April 2020 |
| Gap Site Incentive Scheme |
This Gap Site Incentive Scheme sets out the arrangements which apply where a Wholesaler offers a financial incentive in relation to gap sites that are identified by the Retailer and that Retailer seeks to claim an incentive payment in respect of the successful registration of that gap site in the market. |
01 April 2020 |
| Guidance on the us of Temporary Vacancy |
This document is a supplementary working document to support the implementation of CPW091 – ‘Temporary Changes to Vacancy’. |
25 August 2020 |
| Trade Effluent charging strength methodology |
This guidance document provides information on the different types of Trade Effluent charging strength methodology employed by wastewater companies. |
12 March 2020 |
| Performance Resolution and Escalation Policy |
This document has been created to outline to process used by the Market Operator when flagging a trading party for poor performance and the steps taken if escalation is deemed necessary. |
19 August 2019 |
| Operational Performance Standards reporting guidance |
This document provides additional clarification on Operational Performance Standards reporting to support Trading Parties with their understanding of the requirements in Section 4 of CSD0002 and aims to ensure that all Wholesalers are reporting to the same standard and methodology. |
15 February 2019 |
| Trade Effluent Jargon Buster |
This document provides guidance to Trade Effluent Services customers and Wholesaler and Retailer (Trading Parties) employees of common terminology around the market and provision of Trade Effluent Services. It also aims to clarify where different Wholesalers may use different terms to describe the same common term. |
22 November 2018 |
| 'Do I need a TE consent?' Guidance |
The TEIC have developed this guidance for Non-Household Customers and Retailers. 'Do I need a TE consent?' assists Non-Household Customers in the trade effluent application process, and gives some background on the players in the market and Trade Effluent. |
22 November 2018 |
| Guidance for Form G03 Completion |
Application for a Trade Effluent Consent: This document is designed to be a guide for Retailers issued by the TEIC. It details how to fill in the new G\03 form (temporary trade effluent discharge application) and explains the required information section by section. This form was implemented as part of CPW036. |
20 November 2018 |
| Environment Agency List of Priority or Hazardous Substances |
Hazardous Substances that must be declared on a trade effluent application. |
22 November 2018 |
| Guidance for Form G02 Completion |
Application for a Trade Effluent Consent: This document is designed to be a guide for Retailers issued by the TEIC. It details how to fill in the new G\02 form (trade effluent discharge application) and explains the required information section by section. This form was modified as part of CPW036. |
20 November 2018 |
| Emergency Contact Details Guidance Document |
This document is designed to be a supplementary working document to support the exchange of contact information that may be used in unplanned events or incidents between parties as per CPW010. The document aims to provide additional practical guidance to ensure efficient and consistent application. |
28 September 2018 |