Privacy Notice for Non-Household Customers

Market Operator Services Ltd or "MOSL" is the company established to facilitate the Open Water Programme. The Open Water Programme has been designed to ensure that non-household water customers are provided with a choice of supplier and access to tailored packages that best suit their needs.

We are registered with the Information Commissioner's Office as a data controller.

Who does MOSL hold personal data about?

Some non-household customers will be sole traders and MOSL will hold personal data about those sole traders.  Information about other types of customer (e.g. companies and partnerships) is not personal data.

What does MOSL use the information for?

The information that MOSL holds will be used to manage all of the electronic transactions involved in switching non-household customers from their current retailer(s) and wholesaler(s) to their chosen provider. It will also provide usage and settlement data to the wholesalers and retailers that will be used in the billing process.

The information MOSL will hold includes the name and address of each non-household customer, as well as information about their use of water and/or sewerage services.  Occasionally, we may also hold information indicating that due to the health needs a non-household customer is a priority for re-connection if there is an interruption to the water supply.

At the moment MOSL is preparing for the new market.  It is in the process of gathering this data and making sure that its IT systems are ready for when the new market goes live.

Where does MOSL get its information from?

The information that MOSL uses is supplied by retailers and wholesalers.  It is the responsibility of the organisation that provides the information to make sure it is accurate and kept up to date.  MOSL collates that information and makes it available to other retailers and wholesalers for the purposes outlined above.  MOSL does not collect information directly from non-household customers.

Access to your personal data

Under the Data Protection Act 1998 you may request a copy of the personal data that MOSL holds about you.  As explained above, this only applies to sole traders. MOSL charges £10 for responding to information requests. Please address requests to MOSL’s Information Security Officer, Stephen Winnie at Stephen.Winnie@MOSL.co.uk.

Accuracy of data held by MOSL

As explained above, the organisations that supply MOSL with data are responsible for ensuring that data is accurate.  Therefore, we recommend that if you have a concern about the accuracy of any personal data held by MOSL your first step is to contact your water provider about this.  You may also contact MOSL using the details below.

Further information

If you need any further information about your personal data please contact MOSL’s Data Protection Officer, Stephen Winnie at Stephen.Winnie@MOSL.co.uk

 

Privacy Notice for CMOS Helpdesk & Account Management

Market Operator Services Ltd or "MOSL" is the company established to facilitate the Open Water Programme. The Open Water Programme has been designed to ensure that non-household water customers are provided with a choice of supplier and access to tailored packages that best suit their needs.

MOSL is registered with the Information Commissioner's Office as a data controller.

As part of its role, MOSL administers the user accounts and IT helpdesk services that support the use of CMOS.

What personal data does MOSL collect?

MOSL collects data from CMOS users to help administer accounts and deal with helpdesk queries.  This may include your name, job title, the organisation that you work for, your contact details and records of any communication with you.  It is your responsibility to ensure that the information that you provide to us is accurate and updated where this is appropriate.

Access to your personal data

Under the Data Protection Act 1998 you may request a copy of the personal data that we hold about you.  MOSL charges £10 for responding to information requests. Please address requests to MOSL’s Information Security Officer, Stephen Winnie at Stephen.Winnie@MOSL.co.uk.

Further information

If you need any further information about your personal data please contact MOSL’s Information Security Officer, Stephen Winnie at Stephen.Winnie@MOSL.co.uk.

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