The Retailer Wholesaler Group (RWG) is a trading party led group that covers the Operational terms and is made up of retailer, wholesalers, MOSL, CCWater and Ofwat. Their aim is to tackle the big market issues and make changes/share good practice to improve overall customer service in the market. The RWG is jointly chaired by a Retailer and Wholesaler representative (12 month term of office)
Any good practice documents produced by the RWG will be reviewed by the chairpersons within six months of its issue. All guides can be found below.