If you believe you have been affected by any of the below disputes, and would like to review the relevant data or identify yourself as an affected party, please contact your Portfolio Manager. 

Published

19th November 2018

Dispute Type

Trading Disputes

Status

Closed

TD0042

A number of Thames Water Utilities Limited supply points had been identified by Castle Water Limited as incorrectly unpaired in CMOS. Castle Water and Thames Water are yet to agree a resolution.

Published

19th November 2018

Dispute Type

Trading Disputes

Status

Closed

TD0041

Castle Water Limited identified a number of Thames Water Utilities Limited supply points that had meters associated in CMOS where the meters had been unable to be located. As such, meter reads are unable to be entered for these supply points. Castle Water and Thames Water are yet to agree a resolution.

Published

19th November 2018

Dispute Type

Trading Disputes

Status

Closed

TD0040

Castle Water Limited identified a number of Thames Water Utilities Limited supply points that had meters associated in CMOS, where the meters had been removed but not deleted from CMOS. As such, meter reads are unable to be entered for these supply points. Castle Water and Thames Water are yet to agree a resolution.

Published

4th October 2018

Dispute Type

Trading Disputes

Status

Closed

TD0039

Water Plus Limited raised a trading dispute against Severn Trent Water Limited in relation to incorrect meter readings. Rectification plans were agreed and completed by both parties.

Published

4th October 2018

Dispute Type

MO

Status

Open

MOD00020

Tor Water has raised an MO dispute in relation to an inaccurate settlement report being generated, the issue has not been caused by any data items of the trading party raising the dispute.

Published

9th August 2018

Dispute Type

MAC

Status

Closed

COD00048

Portsmouth Water has raised a dispute in relation to the Market Performance Standards Charges.

Published

8th August 2018

Dispute Type

Trading Disputes

Status

Closed

TD0038

Yorkshire Water Service Limited identified an Everflow Limited DPID, which incorrectly had an associated meter and a calculated discharge configuration for charging. Rectification plans were agreed and completed by both parties.

Published

18th July 2018

Dispute Type

MO

Status

Closed

MOD00019

Yorkshire Water raised a dispute in relation to MOSL producing an inaccurate settlement run following incorrect association of a meter to a DPID.

Published

5th July 2018

Dispute Type

Trading Disputes

Status

Closed

TD0037

Castle Water Limited identified an incorrect trade effluent tariff code on a Thames Water Utilities Limited SPID, which had resulted in incorrect primary charges. Rectification plans were agreed and completed by both parties.

Published

5th July 2018

Dispute Type

Trading Disputes

Status

Closed

TD0036

Castle Water Limited had identified an error with the incorrect association of a sewerage and water SPID owned by Thames Water Utilities Limited. Rectification plans were agreed and completed by both parties.

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