Published
10th October 2019
Dispute Type
Non Trading
Status
Open
COD00057
Castle Water have raised a dispute with Thames Water regarding a leak identified for a Castle Water customer and how this was subsequently rectified. The parties are yet to agree a resolution and the matter remains outstanding.
Published
18th June 2019
Dispute Type
MAC
Status
Open
COD00055
Greeneking are disputing against Everflow due to a vacant property obtained by Greeneking back in March 2018. Everflow have rejected all transfers due to an outstanding debt on the property. Greeneking believe Everflow have no grounds to reject the transfer, as no invoices were raised at the time of the request, believing this to be a breach of Market Terms. Everflow and Greeneking have yet come to a resolution.
Published
11th June 2019
Dispute Type
MAC
Status
Closed
COD00056
Everflow and Southern Water disputed whether the payment of primary charges was on time as required for the Alternative Eligible Credit Support offered by Southern Water which was subsequently withdrawn. The parties reached agreement on the issue following clarification from MOSL and the dispute has now been closed.
Published
23rd November 2018
Dispute Type
Trading Disputes
Status
Closed
TD0044
Thames Water have identified a number of Castle Water supply points that have incorrect YVE’s associated in CMOS - dispute has now been escalated to the TDC.
Published
19th November 2018
Dispute Type
MAC
Status
Open
COD00054
Thames Water provided Castle Water with a list of supply points, where an issue has been identified concerning to defective meter pit covers. As a result, meter reads were unable to be taken.
Published
19th November 2018
Dispute Type
MAC
Status
Open
COD00053
A list of supply points held by Thames Water have been identified by Castle Water as having meters located in an unsafe location and subsequently meter reads were unable to be taken.
Published
19th November 2018
Dispute Type
MAC
Status
Open
COD00052
Castle Water has identified a number of supply points held by Thames Water with incorrectly installed meters. As such, meter reads are unable to be input.
Published
19th November 2018
Dispute Type
MAC
Status
Open
COD00051
A list of supply points held by Thames Water have been identified by Castle Water as having an issue related to damaged meters. As such, meter reads are unable to be input.
Published
19th November 2018
Dispute Type
MAC
Status
Open
COD00050
Castle Water has identified a number of supply points held by Thames Water have been identified with an issue related to defective meters. As such, meter reads are unable to be input.
Published
19th November 2018
Dispute Type
MAC
Status
Open
COD00049
Castle Water has identified a number of supply points held by Thames Water with meters associated with defective reading systems. As such, meter reads are unable to be input.