Title: TD0044

Date: 23 November 2018

Dispute type: Trading Dispute

Status: Closed

Scope of dispute: 

Thames Water have reviewed a number of supply points with associated incorrect/unjustified yearly volume estimates in CMOS.

Castle and Thames are yet to agree a resolution. TD0044 dispute has now been escalated to the TDC.

Dispute decision:

A TDC meeting was held on 16 January 2019, whereby TD0044 had been escalated by Thames Water. Representatives from Thames Water and Castle Water attended the meeting, presenting their cases to members.

Following presentations provided by each party, a discussion was held by the Committee, the TDC unanimously agreed to uphold Thames Water Utilities’ trading dispute (TD0044) against Castle Water, on the basis that the dispute had met the criteria required for the matter to be raised as a trading dispute, and that there was, in fact, an error made to the data item D2010 (Yearly Volume Estimate (YVE)).

Rectification steps have been agreed upon by the TDC with Thames Water and Castle Water. Updates will be provided by both parties at future TDC meetings.

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