Date: 19 November 2018
Dispute type: MAC
Scope of dispute:
Castle Water was provided with a list of supply points, as their metering subcontractor, where they had noted that the meter had been installed incorrectly and subsequently meter reads could not be carried out.
Thames Water has identified faults with the meters whilst carrying out meter reading activities for Castle Water and is required in terms of Process B5 to repair or replace the faulty meter within 22 Business Days. The meter remains faulty and requires replacement.
Castle Water and Thames Water are yet to agree a resolution.