Date: 19 November 2018
Dispute type: MAC
Scope of dispute:
Castle Water was provided with a list of supply points where they had been advised that the meter was defective due to a skip code box defect and meter reads could not be taken effectively.
Thames Water has identified faults with the meters whilst carrying out meter reading activities for Castle and is required in terms of Process B5 to repair or replace the faulty meter within 22 Business Days. The meter remains faulty and requires replacement.
Castle Water and Thames Water are yet to agree a resolution.