Circumstances

Wholesalers regularly maintain their networks of water and sewerage services. Network capital work can either be based on long term or short term planned activities or be reactive, as such unplanned. Some of these works may interrupt the water and sewerage services a customer receives.

Customer touchpoint

Customers water and sewerage services may be affected by the works, for example, a reduced or cut-off water supply.

Obligations under the codes

Wholesalers are responsible for keeping the relevant retailers informed of work that may affect customers. The processes for how these communications are delivered depends on whether the works are long term, short term, planned or reactive, as set out in Part D of the Operational Terms.

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