Circumstance

Premises who are served by an appointed company whose area is wholly or mainly in Wales. The policy position of the Welsh Government is that only customers using more than 50 Ml of water each year will be able to choose their water supplier. Waste services provided by companies wholly or mainly in Wales are not eligible to switch retailer.

Customer touchpoint

A customer may approach a Wholesaler or Retailer about a new premise that is in Wales.  A determination will need to be made about an existing premise about whether it is a Gap Site or not eligible for the market.

Obligations under the codes

As per the Market Arrangements Code, Eligibility Guidance for the market will be determined by the Welsh Ministers for customers that are served by a company that operates wholly or mainly in Wales.

More guidance on eligibility can be found here: http://www.open-water.org.uk/for-customers/eligibility-guide/