Circumstance

As part of the process of installing a meter either to a new or existing supply point, an initial meter read must be submitted for each meter that is added to that supply point. This must happen on or before the date on which the supply point becomes effective for new connections or within five to eight business days for existing supply points.

Customer touchpoint

Installing a meter and the initial read will usually require access to the premises and is important in order that the customer’s bill accurately reflects consumption for all relevant metered service components.

Obligations under the codes

Wholesalers are responsible for submitting the initial read. This is set out in more detail in CSD 0104 (Initial meter reads).