MOSL Customer Journeys map out touch points in a customer life-cycle - from a new connection to a de-registration and provide key information on CMOS, the market codes, FAQs and related events.
I want to submit an initial, transfer, final or cyclical meter read.
I am connecting a water and/or sewerage connection or want to learn about developer services/building water.
I am installing, exchanging, removing or testing a meter and want to know more about non-market and network meters.
I want to update information in CMOS such as occupancy, customer, use of the premises or service component.
I want to know more about settlement charges and timetables
A customer wants to switch retailer, what do I need to know?
I am deregistering a water and/or sewerage connection.
I want to know more about trade effluent, leakages or drinking water incidents.
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