MOSL Customer Journeys map out touch points in a customer life-cycle - from a new connection to a de-registration and provide key information on CMOS, the market codes, FAQs and related events.
I want to submit an initial, transfer, final or cyclical meter read.
I am connecting a water and/or sewerage connection or want to learn about developer services/building water.
I am installing, exchanging, removing or testing a meter and want to know more about non-market and network meters.
I want to update information in CMOS such as occupancy, customer, use of the premises or service component.
I want to know more about settlement charges and timetables
A customer wants to switch retailer, what do I need to know?
I am deregistering a water and/or sewerage connection.
I want to know more about trade effluent, leakages or drinking water incidents.
Please login to view secure online content. If you’re not a member you can register here. Note registration is for MOSL members and Open Water partners only in order to access controlled documents on this site.
Forgotten your password? Reset it here or download our guide on how to reset your password.
Please complete ALL fields below. Registration is for MOSL members and Open Water partners only in order to access controlled documents on this site.
Already a Member? Log in here
No comments have been posted.
No comments have been posted.