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Information on services MOSL provides to members such as Unplanned Settlement Runs, Market Operator Data Correction, Non-Routine Operations, Ad hoc Reporting and Training

MOSL is entitled to charge a specific fee for providing Additional Services to member Wholesaler and Retailer businesses (an Additional Service Charge) for the provision of those services identified by MOSL in the Schedule of Additional Services and Market Services (please see table below).

Corrective Settlement Runs

Re-run of settlement for all SPIDs for a relevant wholesaler/retailer pair following an agreed Trading Party data amendment prior to issue of an invoice.

Dispute Settlement Runs

Re-run of settlement for all SPIDs for a relevant wholesaler/retailer pair following the outcome of a Dispute.

Post RF Settlement Runs

Re-run of RF settlement reports for all SPIDs for a relevant wholesaler/retailer pair following an agreed Trading Party data amendment within twenty-eight (28) months of the date of the report.

Please refer to Unplanned Settlement Runs for more information. Requests for Unplanned Settlement Runs can be raised via Kissflow.

For information regarding invoicing and payment, please see Invoicing/Payments section below.

Where, in exceptional circumstances, MOSL carries out a Data Correction on behalf of a member because it is not possible for the member to carry out a Data Correction using a Data Transaction.

To request a Data Correction, a Remedy user from the Wholesaler or Retailer Business must complete and submit the Data Correction Request Form. Please note, only requests from Remedy users will be progressed.

All additional service requests (excluding those obligatory under Market Terms) will be considered by MOSL on an operational basis. The applicable Additional Service Charge will be agreed with the relevant member requesting these ad hoc services.

For information regarding invoicing and payment, please see Invoicing/Payments section below.

Charges for specific Non-Routine Operations (NROs) are quoted on a time-based basis, subject to the size and complexity of the requested service. An indicative MOSL charge is £670 per day. This charge is exclusive of VAT and cost reflective.

To request an NRO, a Remedy user from the Wholesaler or Retailer Business must complete and submit a NRO Request Form. Please note, only requests from Remedy users will be progressed.

All additional service requests (excluding those obligatory under Market Terms) will be considered by MOSL on an operational basis. The applicable Additional Service Charge will be agreed with the relevant member requesting the NRO.

For information regarding invoicing and payment, please see Invoicing/Payments section below.

Members may request MOSL to provide report(s) as a one-off or ongoing service. These will be assessed on a specific request basis.

Requests for ad hoc reports can be made via email to operations@mosl.co.uk

All additional service requests (excluding those obligatory under Market Terms) will be considered by MOSL on an operational basis. The applicable Additional Service Charge will be agreed with the relevant member requesting these ad hoc services.

For information regarding invoicing and payment, please see Invoicing/Payments section below.

MOSL may provide training to members on request. Requirements for training will be assessed on a specific request basis.

Please contact MOSL via email at operations@mosl.co.uk if you have a training need.

All additional service requests (excluding those obligatory under Market Terms) will be considered by MOSL on an operational basis. The applicable Additional Service Charge will be agreed with the relevant member requesting the training.

For information regarding invoicing and payment, please see Invoicing/Payments section below.

Invoices for Additional Services will be issued to the relevant member in line with the agreed quote. These invoices will be issued by MOSL no later than fourteen (14) Business Days after the invoice period.

As part of agreeing the quote, members are requested to provide the Purchase Order (PO) number to be referenced on the invoice or confirm that no PO number is required.

Please refer to Market Charges, Payments and Invoicing Service Description and MOSL Invoicing explained for more information.

Additional Service Description SLA Code reference Indicitave charge
Corrective Settlement Run Re-run of settlement for invoice period for all SPIDs for a relevant wholesaler / retailer pair following an agreed Trading Party data amendment prior to issue of an invoice As soon as possible Market Terms, Section 4.13.4 £775
Dispute Settlement Run Re-run of settlement for all SPIDs for a relevant wholesaler / retailer pair following the outcome of a Dispute As determined by the resolution of a Dispute Market Terms, Section 4.13.4 £775
Post RF Settlement Run Re-run of RF settlement reports for all SPIDs for a relevant wholesaler / retailer pair following an agreed Trading Party data amendment within twenty-eight (28) months of the date of the report Within twenty (20) Business Days of receipt of a valid application Market Terms, Section 4.13.4 £775
Market Operator Data Correction Where, in exceptional circumstances, MOSL carries out a Data Correction on behalf of a Trading Party because it is not possible for the Trading Party to carry out a Data Correction using a Data Transaction Impact assessment within ten (10) Business Days of enquiry CSD 0105, Section 4 Daily charge rate. Subject to size and complexity.
Non Routine Operation Specific data cleansing requests may be required by Trading Party N/A N/A Daily charge rate. Subject to size and complexity.
Ad-hoc Reporting Trading Party may request report(s) to be provided as a one-off or ongoing service. Cost will include Development cost of report(s) and ongoing operational costs (if any). N/A N/A Daily charge rate. Subject to size and complexity.
Training Specific to request from and requirement of Trading Party. Cost will include design and facilitation (plus direct third party cost) of specific training. N/A N/A Daily charge rate. Subject to size and complexity. Standard training catalogue to be considered.

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