The market operator for the water retail market in England.
Our values
Expertise
We are a learning organisation, using our knowledge, experience and analytical skill to get inside complex issues. We make sound, evidence-based decisions in a fair and impartial way and look for new and innovative ways to solve problems.
Respect
We welcome diversity of opinion as a source of strength and are consultative in our approach. We understand the needs and views of others, recognising they may legitimately see things differently to us.
Clarity
We are open, honest and accountable, communicating clearly and succinctly. We are clear about our intentions and the reasons behind our decisions. We cut through complexity to make things intuitive, clear and simple.
Influence
We use our knowledge to help shape both the market and the views of stakeholders in the best interest of the market. We take decisions, engage with issues and track progress.