MOSL, in partnership with Ofwat and the Panel, have taken urgent action to support the water retail market and its customers during the Coronavirus pandemic. Working closely with trading parties, we have progressed a number of urgent changes to the codes address liquidity issues in the market and provide resilience during COVID-19.
The information below is a summary of the recent change proposals, news items and the associated supporting documents.
Further information for business customers is available on the Ofwat website.
COVID-19 News
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Building the picture - communicating through COVID-19 Lyvia Nabarro, Head of Corporate Affairs, shares her thoughts on the key to effective communications and some of the lessons learnt from COVID-19. 25 August 2020 |
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Re-introduction of performance charges Following the three-month suspension of Market Performance Standards (MPS) and Operational Performance Standards (OPS) charges due to COVID-19, charges will restart in November. 15 September 2020 |
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Empowering a market - effective and efficient self governance A blog from Adam Richardson on how MOSL which includes how the market supported trading parties through COVID-19. 25 August 2020 |
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Temporary vacancy flag removal guidance document FInd the updated guidance document for the removal of temporary vacancy flags here. 26 August 2020 |
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Medium term payment deferral webinars Find the recorded webinar and supporting documentation for change proposal CPW096: 'Deferral of Payments in the medium term'. 22 May 2020 |
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Building Resilience: Supporting MOSLers and building resilience during COVID-19 |
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This week MOSL and the Market Performance Committee sent a joint letter to trading parties outlining 'light touch' performance monitoring during COVID-19. 7 April 2020 |
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Ofwat and MOSL issue joint letter to retailers concerning CPW091 and CPW093 Ofwat and MOSL provide further clarity on the expectations of retailers in respect of urgent change proposals relating to COVID-19. 2 April 2020 |
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Ofwat approves interim deferral measures The Panel to progress urgent Authority Timetabled changes to support the water retail market during the COVID-19 pandemic. 3 March 2020 |
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Ofwat and MOSL take urgent action to support water retail market during pandemic MOSL establishes tripartite discussions with Ofwat and Defra to understand urgent actions required to support market participants and business customers. 20 March 2020 |
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Ofwat approves three-month suspension of performance charges Ofwat approves three-month suspension of performance charges in response to Covid-19 pandemic. 24 March 2020 |
Covid-19 Change Proposals
| Reference | Change Proposal | Status | Date |
|---|---|---|---|
| CPW107 | COVID-19 Temporary Vacancy exemptions for Credit Support | Implemented | 23 October 2020 |
| CPW090/CPM023 | Suspension of Standard Charges | Implemented | 23 March 2020 |
| CPW091 | Temporary changes to vacancy | Implemented | 30 March 2020 |
| CPW093 | Payment deferrals interim measures | Implemented | 30 March 2020 |
| CPW094 | Temporary change to disconnections | Implemented | 8 April 2020 |
| CPW095 | Maintain credit requirements | Implemented | 16 April 2020 |
| CPW096 | Payment Deferral Medium Term | Implemented | 1 May 2020 |
| CPW097/CPM025 | Suspension of Market Performance Standard Charges following an interim supply event | Implemented | 1 July 2020 |
| CPW098/CPM027 | Extending the suspension of Performance Standard Charges | Implemented | 1 June 2020 |
| CPW100 | Revision to Credit Support Requirement under CPW095 | Rejected | 15 June 2020 |
| CPW101/CPM031 | Unwinding Temporary Covid-19 Arrangements in the Business Retail Market | Implemented | 1 August 2020 |